Prepayment meters supply energy on a pay as you go basis instead of paying by direct debit or on receipt of a bill.
Prepay electric key.
Instead of receiving bills based on your energy usage you pay for your energy before using it by pre loading energy credit onto your meter.
It will depend if you use a key or card for your meter but you can pick up a replacement at a local store or we ll send you one in the post.
Before you order a replacement it s useful to check our prepayment guides to see if there s another way to fix the problem.
A pay as you go meter also known as a prepayment or prepaid meter allows you to pay for your gas and electricity as you use it.
Once you re in your local paypoint or payzone walk to the counter and explain that you d like to top up your key or card.
Your first replacement is free.
Prepayment meters are electricity and gas meters that let you pay for your energy on a pay as you go basis.
You will then be directed to our secure cardholder website.
You re given a top up key for electricity and top up card for gas which are loaded with information about your property and energy tariff.
And a prepayment card to top up a gas prepayment meter.
Here you will be required to create your own cardholder user id and set a unique password to securely access your key2prepaid card transaction details and information.
We might charge you for further replacements.
For an electricity key you can add up to 49 per transaction up to a limit of 255 in total.
This is done via a smartcard token or key that can be topped up at a shop or via a.
It helps you budget for your energy use by showing you how much you use every day.
Let s help you get a replacement as soon as possible if you need a replacement key or card just call us we ll be happy to help.
Hand over the key or card at the counter and pay for the top up.
You re given a token key or smartcard which you can top up with credit at local convenience stores or post offices displaying the paypoint or payzone sign.
You won t get regular bills from us but we will send you a yearly statement.
This gives you control over your energy spend meaning you don t have to worry about unexpected energy bills.
You use a prepayment key to top up an electricity prepayment meter with credit.
If that doesn t work or you think your key is damaged you might need to get a replacement fill out this form.
Confirm how much you d like to pay to top up.
A prepayment meter allows you to pay for your energy before you use it.
Give the contacts on your electricity key a clean with a dry toothbrush or cloth.
Enter the first 9 nine digits of your key2prepaid card number in order to access the cardholder website.
