The range in which my pet door recognizes the key is 4 5 feet with the range turned all the way down.
Petsafe electronic smart door troubleshooting.
Attempting to learn the smart key so the dog can exit and enter is beyond frustrating due to how extremely sensitive it can be or not be and with how inconsistent it performs.
Easily program your pet s entry and exit with the automatic setting.
Petsafe collars transmitters petsafe professional receivers.
Never worry about uninvited guests sneaking in because the flap only locks and unlocks when it senses the smartkey on your pet s id collar.
The door operates with a rechargeable battery or power cord and the key does not use a battery.
Please call our customer care center for a replacement.
Take the batteries out of the receiver for at least half a day.
Your door has an issue.
The smartdoor is great for multi.
Suitable for pets up to 25 pounds and 50 pounds depending on the door size.
We ll help you with product manuals setup training and troubleshooting.
The electronic smartdoor has three programmable modes.
This smart pet door is installed with a two way locking door meaning it can be completely locked or unlocked or your pet can use the provided rfid collar key to trigger the flap.
You can also set the door to be fully locked or fully unlocked.
The smartdoor plus has five programmable settings.
In out in only out only timer and locked.
Let your furry friends come and go with the petsafe electronic smartdoor.
The petsafe electronic smartdoor is equipped with radio frequency technology rfid which allows you to program which pets can use the door.
Call us at 1 866 738 4379.
The green lock is not working for my microchip petporte smart flap.
The green lock may be out of place or the spring connecting to the green lock may have been dislodged from the plastic teeth by a cat trying to force his way in.
Up to five keys allow pets in and out when set to automatic mode.
The concept of the electric dog door is awesome however this pet door rarely works like is advertised and is supposed to.
Up to 20 keys can be programmed to the door.
The door uses four d cell batteries and the key uses an rfa 67 battery.
Please also refer to general troubleshooting under the fence help tab.
Suitable for pets up to 15 pounds and 100 pounds depending on the door size.
